5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of supplying the support that property managers want, but too often do not due to a lack of continuing excellent management processes.
Security guard businesses are unlike any seller that a home supervisor usually hires. If you employ a painter, you are able to see whether or not they do their tasks by taking a look at the walls. But when you employ a security guard company, how often can you determine whether the guard company is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your defenses. In most cases they likely are, but it is crucial to employ a method of verification and quality management to make sure that issues associated with the lack of performing these tasks do not begin to happen.
In this article we’ll talk five (5) easy actions to improving your security guard service and achieving what you imagine as your perfect keyholding company london.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your state is one of these states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that is being supplied by your security provider and ask yourself does it seem adequate.
It is also the security guard company performing background and drug screenings on all of your defenses until they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent way to screen whether the guard is a fantastic fit for your property is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This first dialogue will tell you a good deal on what to expect from this guard and it provides you an opportunity to ask another guard if you feel that it is necessary.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the company itself, in several cases the guard’s orientation to his delegated property is not quite as complete. We predict the orientation for the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your property?
• How long is each officer educated?
• How long can the security company double lender?
Determine the answer to every one of these questions and make certain that they fit with what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and also your site special training to get an understanding of what goes into preparing a guard to work at your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard support. When security businesses deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel that their work is not significant and they begin to see themselves as not as a part of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of remote oversight that prove most successful are: Officer Check-Ins
If your guards are required to make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re in your property. These tracking systems allow the security guard company to monitor the time and log the activity of these guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can create reports that empower the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the security guard provider provides a way of making certain that each guard is secure and alert. By having guards check-in regularly with the security guard company, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security as you are not there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to make sure that they understand their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be confident that the adviser is not actually a security guard company. If that’s the case, your audit is sure to develop issues with your current security guard company.